W&P Compliance & Training Services

Based in Dorset, at the heart of the Jurassic Coastline

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ABOUT US

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MEET THE TEAM

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CUSTOMER REVIEWS

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ABOUT W&P

Compliance & Training Services

Established in 2001, we remain a family run business passionate about supporting Health and Social Care Providers & Local Authorities to improve and develop their services to the most vulnerable people in our society.

Our team have all worked in the industry. The directors have owned and managed their own residential and domiciliary care businesses and many of our advisors and associates are former, CQC inspectors, Health Professionals or Local Authority Commissioners so we have a wealth of experience and expertise available to our customers.

Our extensive range of products and services are up to date with the latest industry Standards and Regulations and are competitively priced.

We provide a straightforward, no nonsense approach to supporting our customers.  These strong customer relationships mean our products and services evolve using real case studies, such as feedback from a CQC inspection or a new contractual requirement from a local authority. This intelligence is a key component in how we develop our products and services which ensures they reflect what is going on at the front line as well as the strategic level.

Whether you are just starting your own care business, going after your first local authority contract, looking to purchase a new set of Health and Social Care Policies, or just need some support or training to move your business forward, W&P has all the skills and expertise you will ever need to help your business grow.

MEET THE TEAM

Compliance & Training Services

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Wendy Erskine

Managing Director

Wendy trained and worked as a State Registered Nurse in London before relocating back to her home county of Dorset with her husband & young family. In 1990, Wendy acquired a Nursing Home which she successfully managed for 20 years before taking the decision to de-register the home and focus on developing the W&P training business. It was during her time as Registered Manager & Responsible Individual that Wendy gained her adults teaching qualification as she realised the importance of care staff being well trained, equipped & supported to deal with the increasing frailty of the people in their care. W&P Training was formed in 2001 and developed their external training services on the back of providing outstanding training to their own staff.  Wendy has been the driving force – running the business on a day to day basis but also being instrumental in writing training material such as our popular staff training packs and more recently the full set of clinical policies. Wendy has level 4 qualification in Advice and Guidance and in 2016 completed her IRCA certified ISO 9001 2015 lead auditor training course. Wendy has over 30 years’ experience in the Health and Social Care Industry, specialising in elderly care and is passionate in supporting those working in the industry today.

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Keith Ralph

Business Development Director

Keith is graduate from Bath University and has over 25 years senior management experience, in both the service and manufacturing industries. The last 18 years Keith has been working in the health and social care industry-holding positions of Sales and Operations Director, Chief Executive, Business Development Director and owned a successful Domiciliary Care Business. He sold his business to the 4th largest Homecare Provider in the U.K. in 2012 and was appointed to their board following the sale. After 3 years, he joined us here at W&P to put his experience to good use by providing business advice and support to Health and Social Care Providers in the U.K. Keith is a Trustee Director of a National Children’s Charity and Chair of their Finance, Planning and Policy Committee. Keith and his wife are registered Foster Carers and over the last 12 years have cared for over 100 children.

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Ben Erskine

Marketing Director

Ben has worked in design and marketing since 2001. After leaving university at the age of 21, he set up his own Desktop Publishing and Web Design business which was integral in the launch of W&P. He then spent 16 years as head of UK marketing for a large European dental company before returning to W&P as Marketing Director and owner in 2019. 

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Lee Broad

Customer Service Co-ordinator

Lee has worked for W&P since 2011. He has held a number of positions within our customer services and sales team and is currently responsible for the Management of W&P’s CQC training workshops  Lee loves working with people and helping our customers with their compliance queries to improve their ratings. A keen sportsman, Lee has played Hockey and Football as well as coaching a Weymouth youth football team for 3 years.

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Lorna Lyons-Smith

Business Support

Lorna has had a 20 year career in Health & Social care: Lorna is an independent consultant with particular strengths in the commercial sector, including new business start-ups, troubleshooting existing businesses, bid writing tenders and contracts. Lorna is a teacher, and certified trainer for Moving & Assisting and Basic Life Support. Lorna is proud to be a Judge for the Great British Care Awards.

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Marianne Davis

Business Support

Marianne has had a 35 year career in adult social care. Marianne started work as a home care assistant and progressed to a Manager in a local authority home care department, moving into registered manager roles in older people services and later on as an area manager for a large learning disability charity. Marianne has worked on a number of projects for local integration care boards and local authority teams, working with providers who are wanting to improve their CQC rating from Requires Improvement and / or Inadequate.

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Samantha Atwell

Business Support

Samantha has worked in care for over 30 years and has a vast range of experience in different roles. She has supported managers and teams in identifying issues, planning improvements, and implementing them. A qualified trainer in care TQUK level 3 she successfully reinforces the values with a strong focus on quality, compassion, and candour. Samantha joins us as part of our policy writing team where she brings her knowledge, passion, and commitment in all areas of care. Samantha is actively involved in new policy projects and is happy to support our customers with any questions or requests. Outside of work Samantha is a keen ballroom dancer and loves to bake.

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Emma Watson

Trainee Business Advisor

Emma has worked in Adult Health and Social care for 26 years with hands on experience in a variety of services. Job roles included supporting Service Users in their day to day lives, liaising with families, Health Professionals, and outside agencies. Emma is passionate about helping others to deliver the best care possible to those in Health and Social Care settings and has experience of overseeing shifts to ensure the safety of the service, service users and staff, ensuring care plans, policies, procedures, and protocols are followed to maintain a high standard of care. Emma is is trained in PROACT-SCIP and PEG Feeding.
Outside of work, Emma enjoys spending time with her family, she is a qualified Scuba Diver and an avid Stephen King reader.

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Leah Cooke

Associate

Leah Cooke is a registered nurse with over 22 years’ experience in the health and social care sector. Leah has worked in leadership roles within residential care from deputy manager through to regional operations and has experience of working with CQC as a specialist advisor, and taking on other focussed clinical roles that include care specialist and nurse development manager.  Leah has been writing policies, procedures and best practice documents for the last 6 years for Residential, Care home and supported living/Learning Disability services.   Her most current experience includes product development, ensuring digital solutions are fit for purpose and applicable for the Social Care Sector as well as in her consultancy capacity providing turnaround services for struggling providers as well as undertaking mock inspections and quality audits.  

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Natalie Kelton (Tilly)

Customer Service

Natalie is currently responsible for the Management of W&P’s CQC training webinars ensuring they are both effective and engaging and blends her technical knowledge with her innate ability to assist customers with warmth and efficiency.
After 10 years of honing her skills in administrative and customer-facing roles, Natalie brings a wealth of experience in client relations making a smooth transition into the health and social care sector.

w and p office

W&P Assessment and Training Centre

3 Grosvenor Rd
Weymouth
DT4 7QL

Tel: 01305 767104

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