CQC Inspection Workshop
The Inspector Calls Workshop is aimed at front line staff such as Shift Supervisors, Team Leaders, Support workers, Cooks, Cleaners, Volunteers and Admin staff. The aim is to prepare staff for when the inspector calls through an understanding of the inspection process, the key lines of enquiry and the importance of behaviour and attitudes during the inspection. W&P introduced this course because our customers continually kept asking for some training to help their staff be less fearful and better prepared for an inspection and that is exactly what the Inspector Calls Workshop is designed to achieve.
Workshops are run at various locations across England & Wales and Lunch is included in the price. However, we understand that it’s not always easy to find the time to attend external training so let W&P come to you instead. Our in house training courses are structured in exactly the same way with the added convenience of having the training delivered at your premises or a venue close by if space is limited.
£130pp Inc VAT – Workshop includes:
• A brief introduction to current legislation including an awareness of the Fundamental Standards
• What is monitoring? What is auditing?
• Recognising Bogus Inspectors
• Understanding your own attitudes and reactions to a CQC inspection
• How the CQC prepare and carry out an inspection.
• Understanding the 5 domains
• How observation and discussion with staff plays an important part in the inspection
• Understanding the impact of the inspection rating on your organisation
Aims & Objectives of the Workshop
Staff have a better understanding of the regulations and 5 Key Domains
The importance of positive behaviour and openness during the inspection
Improved awareness of the inspection process
Increased confidence to cope positively when the inspector does actually call
Share ideas and experiences with peers
Be able to critically evaluate where their own service may stand against the Fundamental Standards and Five Key Domains
The morning session starts with an overview of the regulations and how CQC enforce these in practice. The session is very much an interactive process with delegates sharing their experiences and discussing their own challenges and successes in respect of maintaining and improving CQC compliance whilst managing a busy and complex business. Real life examples of good and bad practice are discussed and these set the scene for the breakout sessions in the afternoon. The breakout sessions focus on the regulations and how these are implemented into everyday practice and how to evidence compliance should CQC come and inspect the service.
Areas Covered Include:
The Health & Social Care Act 2008 and related legislation
The Fundamental Standards and Care Act 2014
Market themes and common mistakes
Quality Management and how it links to compliance
The 5 Key Domains of Safe, Effective, Responsive, Caring and Well Led
The importance of well led and good governance