Employee Handbooks for Residential & Domiciliary Services

An employee handbook is an important communication tool between you and your employees.

Care Home and Domiciliary Services Employee Handbooks

W&P's comprehensive handbooks assist you in clearly explaining your expectations for your employees, and describes what they can expect from your organisation. They describe your legal obligations as an employer, and your employees' rights.

This pack comes in 2 parts...

The first part is in template form directing the organisation to add their own specific details and indicating specific policies that should be included.

The second part includes legal information such as statutory sick and holidays plus other organisational information/guidance.



Buy the Care Home and Domiciliary Services Employee Handbooks  for cqc compliance


The Residential Handbook Includes:

1. Introduction

1.1 Welcome to Anonymous Care Ltd.
1.2 Equality and Diversity Statement

2. Confidentiality

2.1 Residents Information
2.2 Examples of Confidential Information
2.3 Breaches of Confidentiality

3. Safeguards

3.1 ID Badges
3.2 Handling Residents Money
3.3 Acceptance of Gifts
3.4 Statements to Relatives
3.5 Abuse and harm

4. Staff Guidance

4.1 Standard of Dress
4.2 Smoking Policy
4.3 Infection Control
4.4 Pets

5. Alcohol and Drugs

6. Mobile Phones

7. Dealing with Residents

7.1 New employees
7.2 Recording
7.3 Tasks
7.4 Medication
7.5 Emergency Aid
7.5 Manual Handling
7.7 Risk Assessments

8. Death of a Resident

9. Challenging Behaviour

10. Whistleblowing

11. Compliments and Complaints


[ PART 2 ]


1. General Terms of Employment

1.1 Remuneration
1.2 Probationary Period
1.3 Holiday Entitlement
1.4 Sickness/Absence
1.5 Sickness or Incapacity
1.6 Evidence of Incapacity
1.7 Incapacity Payments
1.8 Monitoring and Accountability

2. Training and Development

3. Employee Contract

4. Disciplinary and Grievance Procedures

5. Policies and Procedures





The Domiciliary Handbook Includes:

1. Introduction

1.1 Welcome to Anonymous Care Ltd.
1.2 Equality and Diversity Statement

2. Confidentiality

2.1 Service User Information
2.2 Examples of Confidential Information
2.3 Breaches of Confidentiality

3. Safeguards

3.1 ID Badges
3.2 Handling Service User's Money
3.3 Acceptance of Gifts
3.4 Statements to Relatives
3.5 Abuse and harm

4. Staff Guidance

4.1 Standard of Dress
4.2 Smoking Policy
4.3 Infection Control
4.4 Pets

5. Alcohol and Drugs

6. Mobile Phones

7. Dealing with Service Users

7.1 New employees
7.2 Spot Checks
7.3 Recording
7.4 Tasks
7.5 Medication
7.6 Emergency Aid
7.7 Moving and Handling
7.8 Risk Assessments

8. Death of a Service User

9. Challenging Behaviour

10. Whistleblowing

11. Compliments and Complaints


[ PART 2 ]


1. General Terms of Employment

1.1 Remuneration
1.2 Probationary Period
1.3 Holiday Entitlement
1.4 Sickness/Absence
1.5 Sickness or Incapacity
1.6 Incapacity Payments
1.7 Monitoring and Accountability

2. Training and Development

3. Employee Contract

4. Disciplinary and Grievance Matters

5. Policies and Procedures



Buy the Care Home and Domiciliary Services Employee Handbooks  for cqc compliance