Hi ShenShen,
Your Health, Your Care, Your Say highlighted the need for more integration between services.
"They experience a lack of integration between services (e.g. they do not consistently
get joint health and social care assessments); they feel they have to join services up
themselves which can be time consuming and frustrating
They feel there is a lack of continuity and co-ordination both within and between
services (e.g. having to repeat the same information every time they meet a new
professional)
They think this can compromise the quality of care they receive and can mean that
care is not as safe or effective as it might be"
See here (Page 21):
http://www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyAndG uidance/DH_4127357Hope that helps
Aunty Sue