12/06/06 - NEW CSCI guidance on how to judge services

The Commission is planning to give adult care homes and services a rating on the quality of their service. It is seeking views on its draft guidelines on what a good and bad service would look like.

New guidance on how to judge services

Give us your views on our draft guidelines on what a good and bad service would look like.

Next year we are planning to give adult care homes and services a rating on the quality of their service. We will be asking for your views about this in the summer.

This year we want to help our inspectors decide how well a service is doing. So we have written a guide called the Key Lines of Regulatory Assessment (KLORA).

These decisions are important as they help us decide what the overall quality rating for a service should be.

Find out more about the draft KLORA below, download the PDFs, and tell us what you think about them.

What are the KLORA?

The KLORA show the sorts of things we would look for in a service in order to decide if they are giving poor, adequate, good or excellent outcomes for people who use the service.

We call these decisions judgements.

Our judgements tell you how well the service is meeting the needs of the people who use the service. They are based on the headings you will see on our reports about the service.

We are making the KLORA public so service providers can see how we reach our judgements and what they can do to improve their service.

There will be KLORA for each type of care home or care service.

Read the draft KLORA below and email your feedback to klora.qpm@csci.gsi.gov.uk

KLORA: adult placement schemes (Word, 186 KB)
KLORA: care homes for older people (Word, 213 KB)
KLORA: domiciliary care (Word, 183 KB)

Source : CSCI