W&P Business Support Services

NEW 2010 Policies and Procedures for Health & Social Care

Demonstrate compliance with the Health and Social Care Act 2008(Regulated Activities) Regulations 2010.


Now available, is a set of 85 policies and procedures which can be personalised to your business, bought individually or as a complete set and which match the Health and Social Care Act 2008 requirements as specified in the Essential Standards of Quality and Safety.

There is a comprehensive manager’s notes section which tells you which pages need the purchaser’s company details inserted and where to change them.

  • You can personalise them just by following the notes.
  • Policies and procedures are cross checked to other legislative requirements eg Data Protection Act, Immigration and Asylum Act, Disability Discrimination Act.
  • A year of free updates to the policies and procedures is included with their purchase.
  • Updates will be downloadable directly from here as legislation or guidance requires.
  • The policies and procedures are set out in alphabetical order for ease of use and ordering.
  • They are in word format, you just need to tell us which version of Microsoft Office your company uses.
  • They are easily reviewed and updated each year.

In addition they take account of specific guidance detailed in appendix B which is the Schedule of Applicable Publications contained within the Essential Standards of Quality and Safety. Where pertinent, these publications are mentioned in the policies.

Policies and Procedures for Health & Social Care

Please view the alphabetical list of policies and procedures below. Manager’s notes are included in the pack and give guidance on how to use the set of policies. They include a comprehensive yet easy guide on how to personalise each policy.

These policies and procedures assist in demonstrating compliance with the Health and Social Care Act 2008(Regulated Activities) Regulations 2010 for Adult Social care providers and all services designated as “Regulated Activities” under this Act.

Please Note
All NHS “Regulated Activities” are in place from 1st April 2010. Social Care providers from 1st October 2010 come under this legislation. For re-registration purposes these policies and procedures assist in demonstrating compliance.


Ordering your set of Policies and Procedures

Full set of all 85 policies and procedures = £650.00
Individual Policies and Procedures = £5.00 to £25.00
Please call us on 01305 767104.
We look forward to hearing from you.


Policies and Procedures

Abuse/ Excessive use of Drugs of Alcohol in the Service Users Home Policy
Access to Premises Policy
Access to Records and Files Policy
Accident and Incident Reporting Policy
Actions to be taken by the Manager when Making a Referral to the POVA Register
Advocacy Policy
Appraisal Policy
Autonomy and Independence Policy
Business Premises, Management and Planning Policy
Care Needs Assessment Procedures
Collection of Prescriptions Policy
Complaints Policy
Confidentiality Policy
Confidentiality Procedures
Continuity of Care or Support Workers Procedures
COSHH Policy
Criminal Records Policy
Data Protection Policy
Dealing with Accidents and Emergencies Policy
Dealing with Challenging Behaviour, Violence and Aggression Policy
Development and training Policy
Disability discrimination Policy
Disciplinary Policy
Environmental Management for the Business Office Policy
Equal Opportunities Policy
Equality and Diversity Policy
Financial Procedures
Fire safety Policy
First Aid Policy
Food Hygiene Policy
Gifts and Legacies Policy
Handling of Service Users Money Policy
Health and Safety Policy
Home Records Policy
Home security Policy
Identity Card Policy
Implications of the Mental capacity Act 2005 for the Handling of Service Users Money
Independent safeguarding Authority
Infection Control Policy
Investigation of Financial Irregularities
Job descriptions and Person Specification Policy
Key Holding Policy
Lone Working Policy
Manual Handling Policy
Maternity Policy
Medication Policy
Meeting Needs
Mental Capacity Act 2005 Deprivation of Liberty Safeguards
Missing Persons Policy
Mobile Phone use Policy
Monitoring and Accountability
MRSA Policy
Non Compliance with Medication Policy
Overseas Workers Policy
Paternity Rights Policy
Personal Safety Policy
Preparing a Service User’s Contract
Privacy and Dignity
Professional Boundaries
Protection of Vulnerable Adults Register as it Applies to Domiciliary Care Companies
Protective Clothing and equipment Policy
Provision of Non Discriminatory Practice
Qualifications Policy
Quality Policy
Range of Activities and the Limits to Responsibility, The
Record Keeping Policy
Recruitment and Selection Policy
Referrals to the POVA Register Policy
Relatives Friends and Carers Policy
Religion and Belief Policy
Responsive Services Policy
Resuscitation Policy
Risk Assessment Policy
Safeguarding of Service Users from Abuse
Self Funders and Personal Budget Holders Policy
Service user Plans
Services to Direct Payments and Self Funding Service Users Policy
Sexuality Policy
Smoking Policy
Staff Grievance Procedure
Supervision Policy
Vaccinations Policy
Vulnerable Service Users Policy
Whistleblowing Policy
Working with Service Users who Might Lack Mental Capacity
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