Policies and Procedures for Health & Social Care
CQC compliance for New and Established Care Services
Comprehensive sets of care policies and procedures for Residential and Domiciliary Services which can be personalised to your business, bought individually or as a complete set and which match the Health and Social Care Act 2008 requirements as specified in the Essential Standards of Quality and Safety.>
These policies and procedures assist in demonstrating compliance with the Health and Social Care Act 2008(Regulated Activities) Regulations 2010 for Adult Social care providers and all service types designated as "Regulated Activities" under this Act.
Comprehensive and Professional Documentation
- The policies and procedures are cross checked to other legislative requirements eg Data Protection Act, Immigration and Asylum Act, Disability Discrimination Act.
- A comprehensive manager's notes section is included detailing how to use the policies, which pages need the purchaser's company details inserted and where to change them.
- A year of free updates (worth £49.99) is included when purchasing a full set of policies and procedures - Find out more about our unique update service >
- The policies and procedures are set out in alphabetical order for ease of use and ordering.
- They are in word format, making them accessible, easy to review and update each year.
- Updates will emailed to you directly as legislation or guidance requires.
- They are simple to personalise by following the comprehensive Managers Notes
In addition they take account of specific guidance detailed in appendix B which is the Schedule of Applicable Publications contained within the Essential Standards of Quality and Safety. Where pertinent, these publications are mentioned in the policies.
Tried and Tested Policies and Procedures
Please take a minute to read the feedback received from Debbie Davies at First Choice Community Support Services
Debbie Davies
W&Ps Care Policies and Procedures have saved me a vast amount of time and money. They have proven to be a sound investment and have ensured that our company is in a very strong position with regard to immediate compliance with the new CQC outcomes and regulations.
I have received positive feedback from the local authorities we contract with on the quality of the content within the policies and procedures.
Margaret Ross-Sands is a very knowledgeable person on care matters and has been most helpful in assisting me with any changes that I required to ensure that the policies and procedures fitted in with First Choice's existing ways of working. I receive regular updates from Margaret and have been genuinely impressed with the professionalism of W&P.
I also purchased the complete set of Medicine Management forms. I cannot praise W&P enough for the quality of this comprehensive set of forms. Administration of medication in the community requires strict management to reduce the risk of errors. The feedback from care staff has been very good. They find the procedures easy to follow and this inevitably leads to fewer medication errors.
I highly recommend W&P to any care company, large or small. I doubt if you will find a better partner to assist in the minefield that is CQC compliance.
Update Service
An Update Service Like No Other
As part of the service you will receive...
• New Policies and Procedures that we release to meet changes in legislation – (Normally £15.00 each).
• Any policies that we update even if you haven't previously purchased the policy.
All updates and new policies are sent quarterly by email directly to your inbox.
There are no minimum contracts and no cancellation fees.
Our Update Service is included free for the first year when you purchase a full set of policies and procedures. Thereafter and for those customers who purchase individual policies (i.e. not a full set) the service is provided on an annual subscription basis of just £49.99 per year.
Our update service provides you with an easy and affordable way to keep your policies and procedures up-to-date and assists your business with continued CQC compliance.
View examples of our Care Policies and Procedures
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Please find below alphabetical lists for the RESIDENTIAL and DOMICILIARY SERVICES policy and procedure sets.
Policies and Procedures - Residential
| Policy |
| Access to Records and Files |
| Accident and Incident Reporting |
| Actions to be taken when making a referral to the POVA Register Updated Dec 2012 |
| Advocacy |
| Appraisal |
| Autonomy and Independence |
| Bribery |
| Business Premises |
| Care Needs Assessment Procedures |
| Collection of Prescriptions |
| Complaints |
| Compliments |
| Confidentiality |
| Continuity of Care or Support Workers |
| Co-operating with other Providers |
| Criminal Records Updated Dec 2012 |
| Data Protection |
| Dealing with Accidents and Emergencies |
| Dealing with Challenging Behaviour |
| Decontamination |
| Deprivation of Liberty Safeguards Mental Capacity Act |
| Development and Training |
| Disability Discrimination |
| Disciplinary |
| Dress Code |
| End of Life |
| Enviromental Management of Business Premises |
| Equal Opportunities |
| Equality and Diversity |
| Financial |
| Fire Safety |
| First Aid |
| Food Hygiene |
| Gifts and Legacies |
| Handling Residents’ Money |
| Health and Safety |
| Home Records |
| Implications of the MCA for the handling of residents’ money |
| Infection Control |
| Investigation of Financial Irregularities |
| Job Descriptions and Person Specification |
| Maternity |
| Medication Updated Dec 2012 |
| Meeting Needs |
| Missing Persons |
| Monitoring and Accountability |
| Moving and Handling |
| MRSA |
| Notification |
| Nutritional Needs Updated Dec 2012 |
| Overseas Workers |
| Paternity Rights |
| Personal Safety |
| Premises Access - Staff and Visitors |
| Preparing a Resident’s Contract |
| Privacy and Dignity |
| Prevention Of Pressure Sores |
| Professional Boundaries |
| Protective Clothing and Equipment |
| Qualifications |
| Quality |
| Range of Activities and the Limits to Responsibility |
| Record Keeping |
| Recruitment and Selection |
| Referrals to the POVA Register |
| Relatives Friends and Representatives |
| Religion and Belief |
| Resident Plans |
| Resuscitation |
| Risk Assessment |
| Safeguarding of Residents from Abuse |
| Self Funders and Personal Budget Holders |
| Services to Direct Payments and Self Funding Residents |
| Sexuality |
| Smoking |
| Staff Grievance Procedure |
| Supervision Updated Dec 2012 |
| Use of physical Intervention |
| Vaccinations |
| Vulnerable Residents |
| Waking Night Staff |
| Whistleblowing |
| Working with Residents who Might lack Mental Capacity |
Policies and Procedures - Domiciliary Services
| Policy |
| Access to Premises |
| Access to Records and Files |
| Accident and Incident Reporting |
| Actions to be taken when making a referral to the POVA Register Updated Dec 2012 |
| Advocacy |
| Appraisal |
| Autonomy and Independence |
| Bribery |
| Business Premises |
| Care Needs Assessment Procedures |
| Collection of Prescriptions |
| Complaints |
| Compliments |
| Confidentiality |
| Continuity of Care or Support Workers |
| Co-operating with other Providers |
| Criminal Records Updated Dec 2012 |
| Data Protection |
| Dealing with Accidents and Emergencies |
| Dealing with Challenging Behaviour |
| Deprivation of Liberty Safeguards Mental Capacity Act |
| Development and Training |
| Disability Discrimination |
| Disciplinary |
| Dress Code |
| End of Life |
| Enviromental Management of Business Premises |
| Equal Opportunities |
| Equality and Diversity |
| Financial |
| Fire Safety |
| First Aid |
| Food Hygiene |
| Gifts and Legacies |
| Handling Service users’ Money |
| Health and Safety |
| Home Records |
| Home Security |
| Implications of the MCA for the handling of service users’ money |
| Infection Control |
| Investigation of Financial Irregularities |
| Job Descriptions and Person Specification |
| Key safe |
| Lone Workers |
| Maternity |
| Medication Updated Dec 2012 |
| Meeting Needs |
| Meeting Nutritional Needs |
| Missing Persons |
| Mobile Phone |
| Moving and Handling |
| Monitoring and Accountability |
| MRSA |
| Notification |
| Out of hours emergency on call cover |
| Overseas Workers |
| Paternity Rights |
| Personal Safety |
| Preparing a Service user’s Contract |
| Prevention Of Pressure Sores |
| Privacy and Dignity |
| Professional Boundaries |
| Protective Clothing and Equipment |
| Protection of Vulnerable Adults |
| Qualifications |
| Quality |
| Range of Activities and the Limits to Responsibility |
| Record Keeping |
| Recruitment and Selection |
| Referrals to the POVA Register |
| Relatives Friends and Carers |
| Religion and Belief |
| Responsive Services |
| Resuscitation |
| Risk Assessment |
| Safeguarding of Service users from Abuse |
| Self Funders and Personal Budget Holders |
| Service User Plans |
| Services to Direct Payments and Self Funding Service Users |
| Sexuality |
| Smoking |
| Staff Grievance Procedure |
| Supervision Updated Dec 2012 |
| Use of physical Intervention |
| Vaccinations |
| Vulnerable Service users |
| Whistleblowing |
| Working with Service Users who Might lack Mental Capacity |
Purchasing your Care Policies and Procedures
You can purchase individually or as a full set.
Residential Policies and Procedures >
Domiciliary Policies and Procedures >
Disclaimer
These policies and procedures are researched, designed and produced by W&P. They will assist you to achieve Registration and / or Compliance with the Regulations and Outcomes and the CQC Essential Standards of Quality and Safety Guidance. Your knowledge and input is essential to make them working documents.
The information contained in it and the contents of the Products are for information and guidance purposes only and shall not be deemed to be comprehensive or to provide legal or other advice of any kind, including as to employment law and practice. For avoidance of doubt, the Company is not engaged in providing legal or professional advice and if such is required the services of a lawyer or other professional adviser should be sought.
