Policies and Procedures for Health & Social Care

CQC compliance for new and established care services

Comprehensive sets of care policies and procedures for Residential and Domiciliary Services which can be personalised to your business, bought individually or as a complete set.

W&P's New 2015 Policies and Procedures meet all new Regulations...

•  Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
•  Care Act 2014
•  Criminal Justice and Courts Act 2014.



Are you ready for the New Regulations?

On 1 April 2015 new Regulations will come into force regarding Health and Social Care in England. These regulations form the basis of the Care Quality Commission (CQC) inspection regime.

Purpose of the Changes:
• To introduce fundamental standards
• To make regulations more effective and improve enforcement against them
• To be outcome focused
• To reduce the burden on business.

W & P took the decision to track these changes from their earliest stage in order to understand, assimilate and interpret all of the legislative and regulatory requirements arising from the new regulations. This led us to review the presentation and layout of the current policies, and we then took the new layout and format to our customer's forum where the feedback was collated and the final format agreed. The policies now look quite different.



Key Features of the New 2015 Policies

  • Training resources for all levels of staff covering Care Act 2014 and New Fundamental Standards
  • Care Act 2014 Statement in all relevant policies
  • Comprehensive introduction to the Care Act 2014 for strategic management
  • Care Act 2014 Impact Statements
  • "No Secrets" REVOKED - full guidance on Chapter 14
  • Free update service until April 2016 for all new customers
  • One to one advisors available for all enquiries
  • Policies reviewed quarterly, updates where required and evidenced for CQC
  • Perfect for small to medium sized businesses.
  • Quick and simple to use.
  • Easy to follow manager's notes detailing how to personalise and adapt the policies.
  • Provided in word format, making them accessible, easy to review and update each year.
  • Updates are emailed directly to you as legislation or guidance requires.
  • Available to purchase as a complete set or individually
  • No mandatory subscription payment required on purchase.
  • The policies and procedures are cross checked to other legislative requirements eg Data Protection Act, Immigration and Asylum Act, Disability Discrimination Act.
  • Domiciliary, Residential and Nursing Home Policy sets available




Ensure your Policies and Procedures are up to date

W&P's 2015 policies and procedures were released on February 1st 2015.



care home policies and procedures manuals                 policies and procedures for safeguarding adults


"It is an understatement to say that the legislative changes coming into place signify the biggest change to adult health and social care this century. Ensure you meet the Standards, don't be in breach of the new Regulations"




View examples of our Care Policies and Procedures


Residential...




Domiciliary...







W&P's New 2015 Policies and Procedures are linked to the...

•  Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
•  Care Act 2014
•  Criminal Justice and Courts Act 2014.





Please find below alphabetical lists for the RESIDENTIAL and DOMICILIARY SERVICES policy and procedure sets.

Policies and Procedures - Residential (112)


Policy
Access to Records and Files
Accidents and Emergency
Accident and Incident Reporting [RIDDOR]
Activities
Adult Safeguarding
Advanced Care Planning
Advocacy
Alcohol and Drugs
Appraisal
Assessment of Need and Eligibility
Audit
Autonomy and Independence
Bribery and Corruption
Bullying and Harassment
Business Contingency and Emergency Planning
Care and Support Planning
Challenging Behaviour, Violence and Aggression
Code of Conduct for Workers
Compliance Plan
Complaints
Compliments
Confidentiality
Consent 
Continuity of Care or Support Workers
Control of Substances Hazardous to Health (COSHH)
Co-operating with other Providers
Corporate Social Responsibility
Data Protection
Death of a Resident
Decontamination
Deprivation of Liberty Safeguards 
Diabetes
Dignity and Respect
Direct Payments
Disability Discrimination
Disciplinary
Disclosure and Barring Service (DBS) 
Disclosure and Barring Service (DBS) Referral 
DNR
Dress Code
Duty of Candour
Environmental Management
Equal Opportunities
Equality and Diversity
Falls Prevention
Financial Irregularities
Financial Procedures
Fire Safety
First Aid
Food Hygiene
Freedom of Information
Gifts and Legacies
Good Governance
Grievance (Staff)
Handling of money - Residents
Handling of Money - Resident Who lack Capacity
Health and Safety
Ill Treatment Wilful and Neglect
Infection Control
Information Security
Information Sharing Protocol
Job Descriptions and Person Specifications
Maternity
Medication
Meeting Needs 
Mental Capacity Act 2005
Missing Persons
Mobile Phone Use
Monitoring and Accountability
Moving and Handling
MRSA (Methicillin Resistant Staphylococcus Aureus)
Notifications
Nutritional and Hydration Needs
Overseas Workers
Paternity 
Personal Budgets
Person Centred Planning
Personal Safety
Pets
Premises Access – Staff and Visitors
Premises and Resources
Prevention of Pressure Ulcer
Professional Boundaries
Promoting Continence
Protective Clothing and Equipment
Quality Assurance
Range of Services and the Limits to Responsibility
Record Keeping
Recruitment and Selection
Recruitment of Volunteers
Relatives Friends and Carers
Religion and Belief
Resident’s Contract
Restraint
Retirement
Risk Assessment
Safeguarding Children in an Adult Setting
Sensory Impairment
Sexuality
Sickness/Absence
Smoking 
Social Inclusion 
Social Media and Networking
Staff Sleep-in
Staff Waking Night
Stress Management
Supervision
Training, Development and Qualifications
Vaccinations
Waste Management
Whistleblowing
Young People and Employment Policy



Policies and Procedures - Domiciliary Services (114)


Policy
Access to Records and Files
Accidents and Emergencies
Accidents and Incident Reporting (RIDDOR)
Adult Safeguarding
Advanced Care Planning
Advocacy
Alcohol and Drugs 
Appraisal
Assessment of Need and Eligibility
Audit
Autonomy and Independence
Bribery and Corruption
Bullying & Harassment 
Business Contingency and Emergency Planning
Care and Support Planning
Challenging Behaviour, Violence and Aggression
Code of Conduct for Workers
Collection of Prescriptions
Compliance Plan 
Complaints
Compliments  (Listening and Learning)
Confidentiality
Consent
Continuity of Care or Support Workers
Control of Substances Hazardous to Health (COSHH)
Co-operating with other Providers
Corporate Social Responsibility
Data Protection
Death of a Service User
Deprivation of Liberty Safeguards
Diabetes
Dignity and Respect
Direct Payments
Disability Discrimination
Disciplinary
Disclosure and Barring Service (DBS) 
Disclosure and Barring Service (DBS) Referral
DNR
Dress Code
Duty of Candour
Environmental Management
Equal Opportunities
Equality and Diversity 
Falls Prevention
Financial Irregularities
Financial Procedures
Fire Safety
First Aid
Food Hygiene
Freedom of Information
Gifts and Legacies 
Good Governance
Grievance (Staff)
Handling of Money - Service Users 
Handling of Money - Service Users Who Lack Capacity
Health and Safety
Ill Treatment or Wilful Neglect
Infection Control 
Information Security
Information Sharing Protocol
Job Descriptions and Person Specifications
Lone Working
Maternity
Medication
Meeting Needs
Mental Capacity Act 2005
Missing Persons
Mobile Phone Use
Monitoring and Accountability 
Moving and Handling
MRSA (Methicillin Resistant Staphylococcus Aureus)
Notifications
Nutritional and Hydration Needs
Out of Hours and Emergency on Call Cover
Overseas Workers
Oxygen Therapy
Paternity 
Personal Budgets
Person Centred Planning
Personal Safety
Personal Shopping
Premises - Access to Office 
Premises and Resources
Prevention of Pressure Ulcer
Professional Boundaries
Promoting Continence
Protective Clothing and Equipment
Quality Assurance
Range of Services and the Limits to Responsibility
Record Keeping
Recruitment and Selection
Recruitment of Volunteers
Relatives, Friends and Carers
Religion and Belief
Responsive Services
Restraint
Retirement
Risk Assessment
Safeguarding Children in an Adult Setting
Sensory Impairment
Service User’s Contract
Service User’s Home Security
Service User’s Records (Home)
Sexuality
Sickness/Absence 
Smoking
Social Inclusion
Social Media and Networking
Stress Management
Supervision
Training, Development and Qualifications
Vaccinations
Whistleblowing
Young People and Employment Policy







A Policy Update Service Like No Other

As part of the service you will receive...

•  New Policies and Procedures that we release to meet changes in legislation – (Normally Ł25.00 each).

•  Any policies that we update even if you haven't previously purchased the policy.


All updates and new policies are sent quarterly by email directly to your inbox.
There are no minimum contracts and no cancellation fees.

Our Update Service is included free for the first year when you purchase a full set of policies and procedures. Thereafter and for those customers who purchase individual policies (i.e. not a full set) the service is provided on an annual subscription basis of just Ł95.00 per year.

Our update service provides you with an easy and affordable way to keep your policies and procedures up-to-date and assists your business with continued CQC compliance.






These policies and procedures assist in demonstrating compliance with the Health and Social Care Act 2008(Regulated Activities) Regulations 2014 for Adult Social care providers and all service types designated as "Regulated Activities" under this Act.






Care Policies and Procedures for Health & Social Care Home


In addition they take account of specific guidance detailed in appendix B which is the Schedule of Applicable Publications contained within the Essential Standards of Quality and Safety. Where pertinent, these publications are mentioned in the policies.





Tried and Tested Policies and Procedures

Please take a minute to read the feedback received from Debbie Davies at First Choice Community Support Services

Debbie Davies
Care Home Policies
W&Ps Care Policies and Procedures have saved me a vast amount of time and money. They have proven to be a sound investment and have ensured that our company is in a very strong position with regard to immediate compliance with the new CQC outcomes and regulations.

I have received positive feedback from the local authorities we contract with on the quality of the content within the policies and procedures.

Margaret Ross-Sands is a very knowledgeable person on care matters and has been most helpful in assisting me with any changes that I required to ensure that the policies and procedures fitted in with First Choice's existing ways of working. I receive regular updates from Margaret and have been genuinely impressed with the professionalism of W&P.

I also purchased the complete set of Medicine Management forms. I cannot praise W&P enough for the quality of this comprehensive set of forms. Administration of medication in the community requires strict management to reduce the risk of errors. The feedback from care staff has been very good. They find the procedures easy to follow and this inevitably leads to fewer medication errors.

I highly recommend W&P to any care company, large or small. I doubt if you will find a better partner to assist in the minefield that is CQC compliance.









care home policies and procedures manuals            policies and procedures for safeguarding adults


Purchasing your Care Policies and Procedures

You can purchase individually or as a full set.
Residential Policies and Procedures >
Domiciliary Policies and Procedures >






Disclaimer

These policies and procedures are researched, designed and produced by W&P. They will assist you to achieve Registration and / or Compliance with the Regulations and Outcomes and the CQC Essential Standards of Quality and Safety Guidance. Your knowledge and input is essential to make them working documents.
The information contained in it and the contents of the Products are for information and guidance purposes only and shall not be deemed to be comprehensive or to provide legal or other advice of any kind, including as to employment law and practice. For avoidance of doubt, the Company is not engaged in providing legal or professional advice and if such is required the services of a lawyer or other professional adviser should be sought.