Supported Living Policies and Procedures

Policies and Procedures for Supported Living and Community Based Services for people with Learning Disabilities

Designed for Supported Living and Domiciliary providers that deliver CQC regulated activities to adults with Learning Disabilities.

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Supported living is an increasingly in-demand model of care that helps individuals live independently while receiving the support they need. Whether you’re an entrepreneur, a care professional, or a housing provider, having up-to-date, CQC compliant policies and procedures for supported living is key to delivering a compliant, safe service.

Five-Star Policies and Procedures for Supported Living

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Preview examples of our Supported Living Policies and Procedures.

Free Policy Updates Included

The policy update service is FREE for the first year when you purchase our Learning Disability Policies and Procedures for Supported Living.

Learning Disability Policies and Procedures for Supported Living

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W&P’s Business Startup Packages include everything you need to to set up, register and run your Supported Living business.

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Index list of Policies and Procedures

The Supported Living Policies are divided into 3 sections for ease of reference:

1. Direct Care Policies – These relate directly to the provision of care and support

2. Managing Care Policies – All you need to manage the service effectively

3. Staffing Policies – Everything from employing, training and managing your staff.

DIRECT CARE POLICIES

  • Access to Service Users Home
  • Accessible Information and Communication (including Statement) LD
  • Accidents, Incidents, Emergencies (RIDDOR)
  • Adult Safeguarding
  • Advance Care Planning
  • Advocacy LD
  • Assessment of Need and Eligibility
  • Assistive Technology
  • Autism
  • Autonomy and Independence (Co-production) LD
  • Bariatric Care
  • Basic Life Support
  • Behaviour that Challenges
  • Bullying and Harassment
  • Collection of Prescriptions
  • Consent
  • Dementia Care
  • Deprivation of Liberty Safeguards in Community Settings
  • Diabetes
  • Dignity and Respect
  • DNACPR
  • Dysphagia
  • Education, Training & Employment LD
  • End of Life
  • Epileptic Seizures
  • Escorted Visits, Trips and Holidays
  • Falls Prevention
  • Female Genital Mutilation
  • First Aid
  • Food Hygiene
  • Health and Co-Morbid Conditions LD
  • Healthy Eating and Drinking LD
  • Hot Water and Surfaces
  • Housing Suitability & Maintenance LD
  • Independent Living LD
  • Infection Control
  • Medical Devices
  • Medication
  • Meeting Needs
  • Mental Capacity Act 2005
  • Missing Persons
  • Moving and Handling
  • Moving on- Transition Planning LD
  • MRSA (Methicillin Resistant Staphylococcus Aureus)
  • Nail and Foot Care
  • Oral Health
  • Oxygen Therapy
  • Pain Assessment and Management
  • Palliative Care
  • Patient Safety Incident Response
  • Person Centred Planning
  • Personal Shopping
  • Positive Behavioural Support
  • Prevention of Pressure Ulcer
  • Promoting Continence
  • Reablement
  • Relatives, Friends and Carers
  • Restraint and Interventions
  • Risk Assessment
  • Safe Use of Bedrails
  • Self-Harm and Suicide Awareness
  • Sensory Impairment
  • Sepsis Awareness
  • Service User Online Security
  • Sexual Activity, Sexuality, Education and Health LD
  • Social Inclusion
  • Substance Misuse
  • Supporting People with Learning Disabilities to manage their Finances LD
  • Termination of Care Services
  • Transport – Support with Travel LD
  • Wheelchair Safety

MANAGING CARE POLICIES

  • Access to Records and Files
  • Audit
  • Bribery and Corruption
  • Business Contingency and Emergency Planning
  • CCTV
  • Clinical Governance Statement
  • Complaints and Compliments
  • Compliance Principles
  • Control of Substances Hazardous to Health
  • Co-operating with other Providers
  • Corporate Social Responsibility
  • Cyber Security
  • Data Protection (UK GDPR)
  • Display Screen Equipment
  • Duty of Candour
  • Equality and Diversity
  • Financial Irregularities
  • Fire Safety
  • Fit and Proper Person – Directors
  • Freedom of Information
  • Funding – Direct payments and Personal Budgets LD
  • Gifts and Legacies
  • Good Governance
  • Health and Safety – Statement of Intent
  • Heatwave
  • ill Treatment, Wilful Neglect
  • Notifications
  • Out of Hours and Emergency Call Cover
  • Positive and Closed Cultures
  • Premises, Environmental and Resources
  • Quality Management
  • Radicalisation
  • Range of Services and the Limits to Responsibility
  • Record Keeping
  • Safeguarding Children in an Adult Setting
  • Service Improvement Plan
  • Service User’s Contract
  • Service User’s Records (Home)
  • Social Media and Public Relations
  • Sustainability
  • Tenancy Management LD
  • Transitional Services
  • Visits in and out

STAFFING POLICIES

  • Alcohol and Drugs
  • Code of Conduct for Workers
  • Confidentiality
  • Conflict of Interest
  • Continuity of care for support workers
  • Disciplinary and Grievance
  • Disclosure and Barring Service (DBS) and (DBS) Referral
  • Dress Code
  • Eating in Eating Out
  • Equal Opportunities
  • Homeworking
  • Induction,Training, Development and Qualifications
  • Internet, Email and Mobile Phone use
  • Lone Working and Personal Safety
  • Maternity, Paternity, Adoption and Shared Leave
  • Menopause in the Workplace
  • Missed Visits
  • Modern Slavery
  • Monitoring and Accountability
  • Performance Management
  • Personal Protective Equipment
  • Position of Trust
  • Professional Boundaries
  • Personal Protective Equipment
  • Recruitment Complaints Procedure
  • Recruitment and Selection
  • Recruitment of Volunteers and Apprentices
  • Redundancy, Re-deployment and Retirement
  • Sponsorship Licence for Employment of Staff from Overseas
  • Sickness Absence
  • Smoking
  • Staff General Welfare and Facilities
  • Staff Retention-Wellbeing and Mental Health in the Workplace
  • Staff Working Nights
  • Supervision and Appraisal
  • Vaccinations
  • Vehicle Car Scheme
  • Whistleblowing
  • Young People and Employment Policy

Providers of services for people with a Learning Disability and/or Autism must demonstrate that their service is in line with building the right support and the accompanying service model.

Latest Policy Updates

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DIRECT CARE

Accidents, Incidents and Emergencies
Basic life support
Consent
End of life
Escorted Visits, Trips and Holidays
First Aid
Infection Control
Medication

MANAGING CARE

Business Contingency and Emergency planning
Good Governance
Tenancy Management
Visiting in and out
Workplace Testing: Covid-19

STAFFING

Recruitment and selection
Recruitment of Volunteers
Staff Vaccination: Covid-19
Vaccinations

Free Policy Updates Included

Ensure your policies are CQC compliant with W&P’s Policy Update Service. 

At W&P, our policy and compliance team closely monitors all statutory websites and official guidance. We track the latest changes in the Health & Social Care sector, including updates to laws, best practice guidance, and regulatory news. Based on this, we review and update our Supported Living Policies and Procedures every four months—or sooner if critical changes occur.

Your first year of policy updates is completely free. To make things simple, we ask that you set up an annual direct debit when purchasing a full set. After your free year, the update service continues for just £320 + VAT per year. You’ll get a reminder before the renewal, and you can cancel anytime—if you cancel before the renewal date, you won’t be charged.

Unlike some other providers, we don’t lock you into long-term contracts or confusing license agreements. When you buy W&P’s policies, they’re yours to keep with a one-off cost. The only ongoing fee is the optional update service.

You’ll also receive any brand-new Policies and Procedures we create to meet legal or regulatory changes—completely free during your update subscription.

Key Features of our Learning Disability and Supported Living Policies

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Branded to include your company name, logo and contact details
Training resources for all levels of staff covering Care Act 2014 and the Fundamental Standards 2014
Care Act 2014 Statement in all relevant policies
Comprehensive introduction to the Care Act 2014 for strategic management
Care Act 2014 Impact Statements
“No Secrets” REVOKED – full guidance on Chapter 14
Related Policies – to assist those who have local authority or NHS contracts
Free update service for the first year
Policies reviewed every 4 months, updates where required and evidenced for CQC
Quick and simple to use
Easy to follow manager’s notes detailing how to personalise and adapt the policies
Updates are emailed directly to you as legislation or guidance requires
No license agreements or long-term commitments
No mandatory subscription payment required on purchase
Cross checked to other legislative requirements e.g. Data Protection Act, Immigration and Asylum Act, Equality Act
One to one advisors available for all enquiries
Perfect for small to medium sized businesses

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The Full Set of Policies include the following Form Templates worth £299!

Assessment & Care Planning Templates

Quality Assurance & Audit Templates

Health & Safety and Risk Assessment

Medication Management Form Templates

Business Administration Form Templates

Why Choose W&P’s Supported Living Policies and Procedures

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W&P is a family run business, we pride ourselves on the quality of our service provision. Established in 2001, we aim to provide a professional, responsive, efficient and impartial service to our diverse customer base.

We have a dedicated inhouse policy team of professionals from a diverse range of backgrounds with extensive knowledge and experience within Nursing, Residential and Domiciliary services with parallel training experience coupled with “hands on” practice within the Nursing, Residential and Domiciliary Sectors. We are always happy to help and can provide quick and impartial advice over the phone to our customers which they tell us is a valuable and trusted resource.

Read more about W&P…

Domiciliary Policy Reviews

Purchase the Full Set of Policies


Purchase the Full Set + Easy Read Set


The Easy Read Set has been designed to supplement the main set of Supported Living policies & Procedures. There are currently 11 in the set which covers many of the essential policies that people with communication needs would find most useful. Having easy read versions of these policies will also demonstrate an organisations commitment to meeting the Accessible Information Standard (AIS).

The Full Set of Supported Living Policies now provides your business with even more value…

A Staff Handbook
A must for all Health & Social Care employees 

Exclusive Access to our Policy & Compliance Team

Exclusive Discounts on W&P’s Products & Services

Exclusive Policy & Compliance Newsletters

  • Professional Boundaries Policy Sample
  • Whistleblowing Policy Sample
  • Advocacy Policy Sample
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