Health and Social Care

Customer service in care homes is fundamental in ensuring the wellbeing, respect, dignity, and satisfaction of residents and their families. However, unlike traditional customer service experiences, which focus on transactional relationships, customer service in the care home involves emotional support, […]

Many care homes have adopted the concept of ‘care staff champions’. These staff members act as contact points for residents, colleagues, and families, providing knowledge, skills, and advice in a particular area. In some services, these champion roles work well.

Relationships with a service user’s relatives begin early and are integral to the success of care delivery. Whether the person is admitted to a care home or has engaged a homecare provider, the pre-assessment stage of commissioning is usually when

Staff roles should be clearly defined in any care setting. Yet, in many residential units and care homes, the senior carer’s role remains unclear. This uncertainty is often brought to light when inspection audits highlight gaps in practice or note

When it comes to the staff supervision and appraisal process, it is easy to fall into a tick-box trap, overlooking its importance amid the long list of other priorities involved with running a social care service. However, when done with

As a manager working in social care, have you had to deal with a sexual harassment allegation? Larger companies will have HR departments to offer support and advice; however, this is often not an option for smaller companies and stand-alone

Inclusivity is an increasingly prominent consideration among social care providers, with many seeking to implement improvements to evidence it within their services. Achieving it encompasses practical and cultural considerations. We suggest focusing on the following areas to help deliver the

Working as a registered manager in large companies is very different from working in a similar role in a small independent care provider. Most experienced managers will have a preference between the two experiences. But for those aspiring to be

Assessing risk is fundamental to the delivery of safe and quality social care. With that in mind, it’s worth returning to basics every so often to remind ourselves what constitutes good risk assessment practice. For most of us, this will

Across every social care service, individuals deliver care as part of a wider staff team. While not all service users require 24-hour care, providers operate their services 365 days a year. To do so, they rely on managers to lead