It is now more imperative than ever before that care and support staff and those new to care understand the regulatory frameworks, CQC’s role and what an inspection looks like.
CQC, their role in inspections, their ratings and what they mean.
CQC regulations and the 5 Key questions.
The importance of culture and governance.
The importance of policies and procedures.
Good and bad practice guidance.
A brief guide to the inspection process.
Compliance and the role of a care worker.
Legal responsibilities.
The importance of good communication and accurate record keeping.
