Staff Handbooks for Care Homes, Domiciliary & Supported Living

A Staff Handbook is an important communication tool between you and your employees.

W&P’s comprehensive handbooks assist you in clearly explaining your expectations for your employees, and describes what they can expect from your organisation. They describe your legal obligations as an employer, and your employees’ rights.

This is all you will need to get your service started in terms of care and support planning and risk assessment. The form templates are designed to cover all the mandatory standards required in the Fundamental Standards.

Domiciliary / Homecare

Contents

Introduction
Equality and Diversity Statement

STAFF HANDBOOK PART 1
General Terms of Employment
1.1 Remuneration
1.2 Probationary Period
1.3 Holiday Entitlement
1.4 Sickness and Absence
1.4.1 Returning to Work
1.4.2 Unacceptable Levels of Absence
1.4.3 Payment whilst away from Work, Sick, or Injured
1.4.4 Sickness or Incapacity
1.4.5 Evidence of Incapacity
1.4.6 Incapacity Payments
1.4.7 Bereavement or exceptional leave
1.5 Monitoring and Accountability
1.6 Registration-Social Care Wales
Training and Development
Statement of Employment
Grievance and Disciplinary Matters
Policies and Procedures

STAFF HANDBOOK PART 2
Confidentiality
1.1 Sources of Confidential Information
1.2 Examples of Confidential Information
1.3 Breaches of Confidentiality
Safeguarding
2.1 ID Badges
2.2 Handling Service Users’ Money
2.3 Acceptance of Gifts
2.4 Statements to Relatives
2.5 Abuse or Harm
Staff Guidance
3.1 Standard of Dress
3.2 Smoking Policy
3.3 Infection Control
3.4 Pets
Alcohol and Drugs
Mobile Phones
Working with Service Users
6.1 New Stafff
6.2 Spot checks
6.3 Recording
6.4 Tasks
6.5 Medication
6.6 Basic Life Support
6.7 Moving and Handling
6.8 Risk Assessments
Death of a Service User
Challenging Behaviour
Whistleblowing
Complaints and Compliments

Supported Living with Learning Disabilities

Contents

Supported Living Non-Registered (no personal care)

Contents

Introduction
Equality and Diversity Statement

STAFF HANDBOOK PART 1
General Terms of Employment
1.1 Remuneration
1.2 Probationary Period
1.3 Holiday Entitlement
1.4 Sickness and Absence
1.4.1 Returning to Work
1.4.2 Unacceptable Levels of Absence
1.4.3 Payment whilst away from Work, Sick, or Injured
1.4.4 Sickness or Incapacity
1.4.5 Evidence of Incapacity
1.4.6 Incapacity Payments
1.4.7 Bereavement or exceptional leave
1.5 Monitoring and Accountability
Training and Development
Statement of Employment
Grievance and Disciplinary Matters
Policies and Procedures

STAFF HANDBOOK PART 2
Confidentiality
1.1 Sources of Confidential Information
1.2 Examples of Confidential Information
1.3 Breaches of Confidentiality
Safeguarding
2.1 ID Badges
2.2 Handling Service Users’ Money
2.3 Acceptance of Gifts
2.4 Statements to Relatives
2.5 Abuse or Harm
Staff Guidance
3.1 Standard of Dress
3.2 Smoking Policy
3.3 Infection Control
3.4 Pets
Alcohol and Drugs
Mobile Phones
Working with Service Users
6.1 New Staff
6.2 Spot checks
6.3 Recording
6.4 Tasks
6.5 Medication
6.6 Basic Life Support
6.7 Moving and Handling
6.8 Risk Assessments
Death of a Service User
Challenging Behaviour
Whistleblowing
Complaints and Compliments

Residential Care Homes

Contents

Introduction
Equality and Diversity Statement

STAFF MEMBER HANDBOOK PART 1
General Terms of Employment
1.1 Remuneration
1.2 Probationary Period
1.3 Holiday Entitlement
1.4 Sickness and Absence
1.4.1 Returning to Work
1.4.2 Unacceptable Levels of Absence
1.4.3 Payment whilst away from Work, Sick, or Injured
1.4.4 Sickness or Incapacity
1.4.5 Evidence of Incapacity
1.4.6 Incapacity Payments
1.4.7 Bereavement or exceptional leave
1.4.8 Time off for family or dependants
1.4.9 Furlough leave
1.5 Monitoring and Accountability
Training and Development
2.1 Induction
2.2 Continual Professional Development (CPD)
Statement of Employment
Workplace Pension
Grievance and Disciplinary Matters
Policies and Procedures

STAFF MEMBER HANDBOOK PART 2
Confidentiality
1.1 Types of Confidential Information
1.2 Examples of Confidential Information
1.3 Breaches of Confidentiality
Safeguarding
2.1 ID Badges
2.2 Handling Residents’ Money
2.3 Acceptance of Gifts
2.4 Statements to Relatives
2.5 Abuse or Harm
Staff Guidance
3.1 Standard of Dress
3.2 Smoking Policy
3.3 Infection Control
3.4 Pets
Alcohol and Drugs
Mobile Phones
Working with Residents
6.1 New Staff Members
6.2 Recording
6.3 Tasks
6.4 Medication
6.5 Basic Life Support
6.6 Moving and Handling
6.7 Risk Assessments
Death of a Resident
Challenging Behaviour
Whistleblowing
Complaints and Compliments